Answer : Yes you can leave the car in our car parking spot at the airport, however we charge $30 for parking and retrieval.
Answer : Yes you can take them on graded gravel roads however you are not covered for insurance if you have an accident on an unsealed road unless you have a 4wd vehicle and have told us the purpose of the 4wd.
Answer : The vehicle must be returned with the amount of fuel equal to that at the time of the rental. If the vehicle is returned with less fuel the difference will be charged at a rate which will incur a refuelling surcharge of $1 per litre on top of the fuel price.
Answer : Yes you do until we retrieve the money owing from the offending party and then you are refunded.
Answer : No, i think we are the only company that doesnt differentiate between different sorts of accidents. We do however have single vehicle excess on 4wd vehicles only to discourage people from trying crazy things.
Answer : There is a 3% surcharge for American Express and Diner Club Cards, 1% surcharge on Visa and Mastercards. Visa debit savings have no surcharge.
Answer : No, as long as you have a valid open licence we will rent you a car.
Answer : North to Cooktown ( 2 day minimum, 2WD via inland road only ) South to Airlie Beach ( 4 day minimum ), West to Chillagoe (2WD West to Tablelands)
Answer : No surcharge on extra drivers, have as many as you want free of charge
Answer : You must make your own way to our office, car is a budget manual and is limited to 50 km per day, thereafter it is 50 cents per kilometre.
Answer : Yes no refund given for early returns or unused days however if we are given more then 48 hours of notice of your early return, the refundable amount can be used as credit for future bookings If cancelling less then 14 days before your schduled pick up date then free cancellation. If cancelling inside 14 days before scheduled pick up then 20% cancellation fee. If cancelling insdie 48 hours before scheduled pick up then no refund given. Online bookings that have been prepaid attract a 10% cancellation fee if more then 14 days before arrival and inside 14 days normal cancelation fees apply.
Answer : Minimum age to rent a vehicle is 21
Answer : Yes no refund given for early returns or unused days however if we are given more then 48 hours of notice of your early return, the refundable amount can be used as credit for future bookings If cancelling less then 14 days before your schduled pick up date then free cancellation. If cancelling inside 14 days before scheduled pick up then 20% cancellation fee. If cancelling inside 48 hours before your scheduled pick up then no refund given. Online bookings that have been prepaid attract a 10% cancellation fee if more then 14 days before arrival and inside 14 days normal cancelation fees apply. If booking is cancelled more than 14 days before your arrival then no cancellation fee.
Answer : Full comprehensive insurance is included on all vehicles at no cost with a standard excess of $2500. This can be reduced to $330 for an extra $20 per day. Non locals can also have a zero excess for an extra $33 per day which includes zero excess for windscreen and tyres.
Answer : Yes baby seats are supplied and free of charge. We are not responsible for fitting child seats into vehicles. We have rear facing and forward facing and booster seats available. Subject to availability during high season. They are mostly second hand child seats so if you prefer new ones we suggest your hire them privately.
Answer : If you choose to stay with the $2500 liability then we need to do a $1000 pre authorisation prior to taking the vehicle. If you choose the $330 excess then we need to pre authorise your card for $330. If you live outside of the area between Townsville and Torres Strait then you can choose a Zero excess and we need to do a pre authorisation of $50 prior to taking the car.
Answer : Standard excess for a 4wd is $3500. This is reducible to $550 for an extra $30 per day. Non locals can also have a zero excess for a cost of an extra $50 per day.
